About us
We are professional, customer-centric, supportive and our goal is to In this REMOTE role, you will be the eyes and ears for our customer service team during customer inquires. You will have a chance to interact with customers for all inquires, concerns, issues during service and a vary or problems..
Our work environment includes:
- Modern office setting
- Growth opportunities
- Work-from-home days
- Relaxed atmosphere
- Safe work environment
- Flexible working hours
- On-the-job training
- Casual work attire
We are looking for a Technical Support Specialist to join our team and provide technical assistance to our customers in a fast paced environment. The successful candidate will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing detailed technical support via email and online chat. The ideal candidate should have excellent problem-solving skills, a customer-oriented attitude, and a strong understandingand knowledge of computer systems and networks.
Responsibilities:
- Troubleshoot technical issues and provide solutions to customers.
- Provide customer service and technical support to customers via phone, email, or chat.
- Identify customer needs and provide appropriate solutions.
- Maintain customer records and documentation of technical support interactions.
- Monitor customer feedback and escalate unresolved issues to the appropriate team members.
- Stay up-to-date with new technologies and products.
- Strong customer support skills
- Able to identify and follow proper documented procedures
- At least Two (2) years Technical Support experience
- At least Three (3) years Customer Service experience working REMOTE
- Typing Speed of 30WPM
LOOKING FOR 15 AWSOME CANDIDATES TO START IMMEDIATELY!!
Training Class Dates: Monday May 29th and June 12th 9am-5pm EST
FULL ATTENDANCE IS REQUIRED DURING TRAINING PERIOD, Camera's Is not required but New Hires must comply with undivided attention at all times.
Schedule:
- Our department is M-F NO WEEKENDS with Voluntary Overtime as needed
- Shifts Available: 1st (8AM-5PM) and 2nd (12PM-9PM) 1HR Lunch provided
- Paid 3 Weeks of Training, EQUIPMENT IS PROVIDED
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus pay
- Signing bonus
Experience:
- Customer service: 3 years (Preferred)
Work Location: Remote
