Are you passionate about jewellery and customer support? Patrique Mercier Recruitment collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!
What you will do:
- Handle calls, emails and chat with a sense in Spanish
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!
What you will bring:
- Excellent command of Spanish
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude
What we offer:
- Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home here in Greece)
- Competitive monthly salary + 2 extra salaries per year
- Health benefits – extra private healthcare benefits on top of standard public insurance
- Numerous perks and discounts
- Fully paid training
