TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
TikTok LIVE team's mission is to work hand-in-hand with creators & influencers, agencies, and partnership organizations to create an environment that brings communities together in real time to create meaningful and interactive connections around the globe.
Responsibilities:
In charge of LIVE Ops team's daily content safety and ecosystem operations in both Brazil and Spanish Latam markets, be the critical liaison person between the LIVE Ops team and LIVE TnS and Ecosystem central teams.
Responsible for reducing the LIVE creators' TnS and Ecosystem penalty cases and penalty ratio through proactive creator education, case studies, and internal team capacity building workshops for better policy understanding.
Responsible for monitoring and driving down overkill and leakage rates. Propose actions to effectively reduce moderation errors that can be adopted by the relevant moderation teams. Stay on top of regional moderation execution quality and advocate for improvement and follow up on change management when deficiencies are identified.
Establish the metrics monitoring system and the troubleshooting workflow, work closely with existing SOPs in the central teams to improve the regional case reporting and solution efficiency.
Advocate for regional policy improvement by collecting and presenting regional diff cases at central coordination meetings, follow up closely for policy and moderation adjustments.
Advocate for regional ecosystem governance improvement and traffic diagnosis and produce training and capacity workshops for internal teams' technical understanding about traffic, algo, distribution do's and don'ts.
Qualifications
Minimum bachelor’s degree, and 2 years of experience working in content strategy, content moderation, or content ecosystem roles in leading content platforms.
Strong cultural understanding of LIVE industry and community of variety of content in Latin America.
Result-oriented, good logical thinking, user empathy, strong in data analysis, good capacity for pressure.
Proficiency in both verbal and written English and Spanish / Portuguese. Speaking the three languages will be a strong plus.
Preferred Qualifications:
Deep passion for TikTok, mobile entertainment, social media, and popular culture.
Experience in the live streaming space and understanding of live streaming trends.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at live.accommodations@tiktok.com.
$ads={2}
$ads={1}