Field Service Engineer 1 1
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Job Title: Field Service Engineer
Business Area: Compressor Technique (CT)
Division: CTS
Report to: Team Leader_Regional Service
Location: Yongin / Busan, Korea
(* After 3-month internship, conversion to regular will be decided based on internship evaluation.)
Purpose of this Job
- To maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS
- To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment
Roles and Responsibilities
- On arrival at customer’s premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.
- Implement correct working methods, use correct tools and observe all safety rules and regulations.
- Collection of local purchase parts from suppliers for service jobs
- Carry out daily jobs as assigned / instructed by the Supervisor / Manager
- Follow all instructions given in the scope of works as per service work order
- Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
- Write reports of jobs carried out on the service work order or recommend any follow up actions if needed.
- Explain to customer if any follow up or repair jobs are needed
- Maintain cleanliness at compressor room and surrounding area before leaving customer’s premise.
- Feedback to supervisor / manager on follow up actions required
- Provide technical and quality feedback to the technical specialist according to customer’s feedback
- Record all time spent in the field, workshop and other activities
- Timely and correct feedback on work orders, weekly report and monthly report;
- Working closely with sales team to satisfy customer;
- Maintain proper PPEs’ being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area
- Ensure proper usage and maintenance of all workshop equipment or measuring equipment.
Qualification
- Hands on working experience (preferred) in the engineering and machinery industry, preferably with good knowledge on air compressor fundamentals
Computer literate and a self-starter with the ability to read technical manuals in English and prepare technical/ service reports
Mechanical / electric-mechanical troubleshooting skills
Certificate / Diploma in mechanical / Electric-Mechanical discipline
Able to work as a team and customer-oriented
Self motivated and able to work independently in a challenging and demanding environment
- Submission of recommendation letter along with CV preferred.
- Please submit only the minimum personal information required for the recruitment process.
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