About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Responsibilities:
$ads={1}
- Answer queries via phone and email. Make outbound calls as and when required.
- Troubleshoot basic computer-related issues/problems. (Hardware, software, user access, etc.)
- Prepare the test centres before they go Live for conducting Exams.
- Keep self-updated on training, new initiatives, and the latest updates.
- Actively work to meet/exceed the desired metrics/parameters.
- Create and document cases as and when required.
- Create and Maintain Reports for Clients (Excel).
- Perform hardware and software installations.
- Proven work experience as a Readiness Specialist/ Help Desk L1 or similar role with a minimum 1-year experience.
- Hands-on experience with Windows OS environment
- Ability to diagnose and troubleshoot basic to advanced technical issues
- Familiarity with remote desktop applications
- Excellent problem-solving, operational and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Graduate in Information Technology, Computer Science, or relevant field
- Additional knowledge in programming language (C#, SQL) is an added advantage
$ads={2}
