Description
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Your dream job does exist.
Discover it at Vodafone!
Join our journey as we connect for a better future. Ready?
We are looking for an IT Serv.Monitoring & Ops. Excellence Expert
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
Why is this role really critical to us?
- In general, you will operate the ITIL processes and work closely with the operations teams.
- Working with agile methodologies.
- Conducting audit coordination.
How will you spend your time at Vodafone?
- Understanding of business processes with capacity to perform multiple tasks and deal with different expectations,
- Responsible for analyzing, configuration, development, integration, supporting and maintaining of service management & monitoring products.
- Working close with internal customers.
- Analyzing needs and transforming to technical solution.
- Designing and implementation of business process with related applications
- Providing procedures and necessary standards for effectiveness of management systems (ISO 27001, ITIL processes exc.)
- Preferably have knowledge about business continuity and disaster recovery scenarios
- 7/24 Operational Support ITIL Process
- Change Management Responsibilities
- SLA/KPI and OLA Management Responsibilities
- Service Catalog Management Responsibilities
- Disaster Recovery Management Responsibilities
- Audit Management Responsibilities
You are just the person we’ve been looking for, if you have:
- Good level of MS Office Application
- Excellent interpersonal and communication skills, team-player
- Experience with IT Service Management products
- Technical know-how about fundamental IT infrastructure
- Know-how about IT requirements of an IT support
- Strong communication skill, customer focused and proactive
- Strong analytical, interpersonal and problem-solving skills
- Strong technical documentation and verbal/written communication skills
- Relationship building
- Flexibility and adaptability
- Creative problem solving
- Agile learner (continuous learning)
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
